Orem Auto Repair

I would give them zero stars if I could. Absolutely AWFUL service. The worst customer service we have ever experienced in our lives. I never, ever write reviews, but for E P Auto, I'll make an exception. We took our car in to have the mechanic install three things. We were very specific; nothing was broken, and the car just needed upgrades. We made sure to supply good instructions with no ambiguities, so that none of the hardware would go to waste. We should have saved ourselves the effort, because the mechanics did not even look at the instructions, and ruined several car parts that we had planned on re-selling, once they were replaced. The installation should have taken about three hours total. We waited and waited, but the auto shop never called. In fact, the people taking our car and details never even asked our names, or anything, except for the credit card information. When we did call to inquire as to when the car would be ready for pickup, we were treated with contempt and irritation, though we were perfectly friendly and polite on the phone, making no new demands or requests whatsoever. Seven to eight HOURS after we had dropped the car off, we were finally informed that it was ready. As soon as we got home, we discovered that the installations had been done incorrectly. In addition, some of the parts that were ours had been stolen from us. The parts we did get back were in less-than-ideal condition, rendering us unable to sell them, as we had originally planned. We were also charged for car parts, even though we provided everything that was necessary for the small jobs we had commissioned. We drove back to E P Auto, and talked with the owner for a few minutes. He indicated that he understood the problem, and the car was taken back into the shop AGAIN. When we came to pick it up the next morning, he feigned ignorance, and was unwilling to take any responsibility for the horrible service he had provided. He wasn't kind, friendly, or understanding in any way. What an awful way to spend two days. Take my advice and stay away from E P Auto, unless you want your week to be spoiled...and to have to pay for it. The kicker? Even after the second time in the shop, the installation was done incorrectly. We finally did it ourselves.

Seriously this place is the best!! They are so nice and always remember me when I come in! They take the time to expain whats going on, why its happening, and what theyre going to do to fix it. They even call my dad who lives out of state to tell him what they are doing to the car. They get everything done super quick too!! Seriously take you car here!

Awesome! Very busy, but only because they're honest and do great work. They've done a lot of work for me over the years on a lot of different cars. Not a single complaint. Thank you. Mechanic and Honesty don't typically go together but at EP they do. Thanks guys!!

They are honest, we'll priced, experienced and make things easy. I have been going to them for over ten years! When my old 1988 was breaking down in 2011 they called and gave me a list of things that were wrong to see which I wanted them to do. I asked if those repairs would help it last me another year, and they said no and that I should get a new car. They checked with me before doing anything, did no work on my car, gave me honest opinion and charged me nothing. I will always go here.

When I moved to Utah and needed auto repair, I asked around for recommendations from a lot of different people. Every single person I asked recommended the same place. EP Auto. I've been going there for nearly 10 years now and have never had a bad experience. They are fair, treat you well, and do great work. I've moved to Bluffdale now but still make the drive to EP Auto in Orem whenever I need anything done to any of my vehicles.

My car wasn't starting consistently. It would start one day then the next it wouldn't even turn over. I paid to get my car towed to EP auto repair. I told them that my car wasn't starting and I would like them to diagnose/repair the issue. I also told them that my car was recently bought used and I wanted a full inspection done because there were 'check engine' lights on. They called me after having my car for 1 day. They said it started just fine and everything was OK. They billed me $100 to charge my battery and not do a single thing to my car. They knew full damn well that my battery was over 5 years old. Looking at it, the battery was bulging with acid residue all over the electrodes. The car battery CLEARLY needed to be replaced. They never gave my car a thorough inspection, they just pretended like I hadn't asked for one. I left EP auto with my 'check engine' light still on... even after they told me the vehicle was running "just fine". Can you guess what happened the day after I took my car home? It wouldn't start... *gasp* I took my battery to an auto parts store and they tested it and charged it for FREE. Then I took my car to another auto repair shop and they actually did a full inspection on my car for a fraction of what ep auto charged me. I replaced the battery myself and now my vehicle is actually running reliably. Thanks for taking my money and making my fix my own damn car. I don't care how busy you guys are during the holidays. If someone agrees to pay you to fix their vehicle you should be thorough. I guarantee you these guys didn't bother to touch my car after they barely charged my derelict battery.

Always honest always great repairs.

I called just to get 2 belts replaced and they quoted me 350 when anywhere with regular pricing is around 150, watch out with their prices.

Well, I've been going to EP since they were in business--not sure exactly how long that has now been. I will continue to be a faithful customer as long as cars exist. EP has proven time and time again they do quality work and are immensely honest. Eric and his team are continually busy--why is that? It's because anyone who does business with them trusts them and then refers business to them. I know, because I'm one who has been sending people their way for well over 20 years.