Steve responded to my online quote request within a few hours, other shops never got back to me. I was leaking some transmission fluid, almost empty on coolant, and also wanted an oil change. They were backed up about a week. This mightve been an issue for some people but i work from home so i can lay off of the vehicles if i need to. I dropped my vehicle off a week later and within a couple hours they had everything done. The fluid leak was from a loose clamp which they fixed for free. They topped off my coolant and charged me 39.99 for an oil change. The experience felt straightforward and HONEST. These guys will listen to what you say and give you an honest assessment and fix. Highly recommend E.p. auto